The refund process depends on what created the over payment giving the account a credit refund. Refunds can only be processed for actual disbursement payments made on student accounts. Until financial aid completes disbursement or an anticipated third-party payment is received, SSU cannot refund a student or parent.
Savannah State University must adhere to federal regulations and return credit card refunds back to the credit card that made payment within the last six months, regardless of who made payment towards the student account. If multiple credit cards are used, the refunds are based on transaction amounts and dates.
Bank Mobile Refunds
Savannah State University has partnered with BM Technologies to deliver financial aid and other school refunds to Savannah State University students.
The refund program will give you the following options for receiving refunds:
DEPOSIT TO AN EXISITING ACCOUNT – Money is transferred to an existing account the same business day BM Technologies receives funds from your school. Typically, it takes 1 – 2 business days upon identity verification for the receiving bank to credit money to your account.
DEPOSIT TO A BANKMOBILE ACCOUNT – If you open a BankMobile checking account (upon identity verification), money is deposited the same business day BM Technologies receives funds from your school.
PAPER CHECK – If you select the Paper Check Option, the funds will be mailed to the address on file.
All students will be asked to select a refund delivery preference from the options listed above. Here’s what you need to do:
- Update your mailing addressIf you’re not sure that Savannah State University has your current mailing address, please take a moment to log into PAWS to update your address information.
- Select how you want your money delivered
Go to RefundSelection.com and request a personal code to get started. Then simply select how you’d like to receive your money. If you select the BankMobile Checking Account as your refund choice, you will receive a temporary virtual Debit MasterCard® to use until your physical card arrives in the mail.
For more information, visit: firstcarolinabank.com/disbursements/refund-choices
Savannah State University Client Contracts & Profile
Parent PLUS Refunds
Authorized Users who are expecting refunds from the Parent PLUS Loan can set up direct deposit.
If direct deposit is not set up a check will be mailed to the address on file from the Parent Plus Application.
To establish an e-Refund profile follow the steps below:
Your STUDENT will first need to Log into PAWS to add you as an Authorized User.
Click on the “View/Pay Your Bill” link.
Navigate to the Authorized User
Then add you as the authorized user using the same email address that you used to complete the Parent Plus Loan Application.
You will them be sent log in credentials and a temporary password for the Student Account Center.
Once you have obtained Authorized User credentials follow the steps below:
Navigate to the “Refunds” link in the top orange menu bar.
Enroll in two-step verification, a requirement by banking regulations to secure your banking information.
Click Refunds again, you will then be prompted to input your verification information (Last 4 SSN and DOB).
After your verification information is input you will then need to “Set up a new account”
Add your payment profile information, giving it a memorable name (used only by you).
Consent to the use of this account for refunds by checking the designated box.
**Authorized users that are to receive a refund must be the parent that secured the Parent Plus Loan on the student account and who indicated on the loan application that the refund was to not go to the student. Loan application information (authorized user’s name, email address, and authorization questions) must match for the e-Refund profile to be used.
Any account that does not have an established e-Refund or if the authorized user profile does not match the Parent Plus Loan information (authorized user’s name, email address, and authorization questions), credits will be disbursed via paper check and mailed to the address on file for the student or the address listed on the Parent Plus Loan application.
PeopleSoft Financials, SSU’s financial system of record, is down for Fiscal Year End from June 30th – July 15th annually. No refunds can be processed during this downtime. Please plan accordingly.
Refunds could take up to 14 days to process from the date of that financial aid disbursed as a payment. Please keep your account monitored for updates. Refunds processed via e-Refund will receive an automated email once processed. Refunds processed via mailed paper check will not have any tracking record for USPS.
Refunds for Academic Withdrawals
Students officially withdrawing from the University after paying tuition and fees for the term may be issued a refund of the tuition and mandatory fees, provided the official withdrawal occurs no later than the last day of the official add/drop period for the term. Students officially withdrawing from all classes after the last day of the official add/drop period for the term will receive a refund based upon the following refund policy:
- The refund amount shall be based on a pro rata percentage determined by dividing the number of calendar days in the semester that the student completed by the total calendar days in the semester. The total of calendar days in a semester includes weekends but excludes scheduled breaks of five or more days and days that students were on an approved leave of absence. The unearned portion shall be refunded up to the time that the amount earned equals 60%.
- Students who withdraw when the calculated percentage of completion is greater than 60% are not entitled to a refund of any portion of institutional charges.
- A refund of all nonresident fees, matriculation fees, and other mandatory fees shall be made in the event of the death of students at any time during the academic session.
- Post office box, laundry, meal plan, and student health insurance charges are non-refundable and non-proratable. Housing charges are subject to University Housing regulations.
Students are responsible for withdrawing officially in accordance with University regulations, which are set out in the Student Catalog. Students receiving funds and financial aid monies will have their refunds restored to the following programs in this precise order: Federal Unsubsidized Direct Stafford Loan, Federal Subsidized Direct Stafford Loan, Federal PLUS Loan, Federal Pell Grant, Federal SEOG, Other Federal, State, Private, Institutional Aid and the Student.
No other refunds or reductions are allowed unless such reductions are necessitated by schedule changes initiated by the University. Students suspended or expelled for disciplinary reasons are not entitled to a refund of any deposits, tuition, or fees paid. Additionally, students who are asked to vacate their residence hall rooms as a result of disciplinary actions are not eligible for refunds, per University Housing and Auxiliary Services regulations.
Bookstore Credit Returns
Students who are expecting a refund from their financial aid funds may use up to $800 in the University Bookstore as a book store credit. Students with a book store credit for a semester have a limited time to utilize the credit before it expires. It is important to note that changes to your enrollment, aid, and/or eligibility may result in you still owing a balance if the credit is used before the changes are reflected on your invoice.
Students that have third-party vouchers covering book and supplies may use up to the amount that is designated on the voucher. Vouchers must be submitted to the Bursar’s office via email to [email protected] or third-party portal prior. The Bursar’s Office has to coordinate with the University Bookstore for voucher credit so please expect a two day process before voucher credits can be utilized.
The time frames for the all bookstore credit are listed below:
Summer- May 1- May 26
Fall- August 1- 25
Spring- January 2- January 19
Only the usage in the bookstore will be charged to your student account. These charges will reduce your credit balance due, reducing your expected refund amount.
