Refunds

Savannah State University has partnered with Touchnet to manage student and parent refunds. Students and authorized users can establish e-Refund (direct deposit) profiles in their respective view of the student account. The e-Refund profile method is the fastest way for students and parents to receive their refund credit.

To establish an e-Refund profile follow the steps below:

• Log into PAWS.
• Click on the View/Pay Your Bill link.
• Click on the Refunds link in the top orange menu bar.
• Enroll in two-step verification. This is required by banking regulation to secure your banking information.
• Add your payment profile information, including naming it something that you will remember. Some students use multiple accounts to make payment and receive refunds. This name is used only by you.
• Click on the box to indicate you consent to have this account used as a refundable account.

For authorized user follow these steps:

• Log into the Authorized User account.
• Click on the Refunds link in the top orange menu bar.
• Enroll in two-step verification. This is required by banking regulation to secure your banking information.
• Add your payment profile information, including naming it something that you will remember. Some parents use multiple accounts to make payment and receive refunds. This name is used only by you.
• Click on the box to indicate you consent to have this account used as a refundable account.
  **Authorized users that are to receive a refund must be the parent that secured the Parent Plus Loan on the student account and who indicated on the loan application that the refund was to not go to the student. Loan application information (authorized user’s name, email address, and authorization questions) must match for the e-Refund profile to be used.

Any account that does not have an established e-Refund or if the authorized user profile does not match the Parent Plus Loan information (authorized user’s name, email address, and authorization questions), credits will be disbursed via paper check and mailed to the address on file for the student or the address listed on the Parent Plus Loan application.

PeopleSoft Financials, SSU’s financial system of record, is down for Fiscal Year End from June 30th – July 15th annually. No refunds can be processed during this downtime. Please plan accordingly.

Refunds could take up to 14 days to process from the date of that financial aid disbursed as a payment. Please keep your account monitored for updates. Refunds processed via e-Refund will receive an automated email once processed. Refunds processed via mailed paper check will not have any tracking record for USPS.

Students who are expecting a refund from their financial aid funds may use up to $800 in the University Bookstore as a book store credit. Students with a book store credit for a semester have a limited time to utilize the credit before it expires.  It is important to note that changes to your enrollment, aid, and/or eligibility may result in you still owing a balance if the credit is used before the changes are reflected on your invoice.

Students that have third-party vouchers covering book and supplies may use up to the amount that is designated on the voucher. Vouchers must be submitted to the Bursar’s office via email to [email protected] or third-party portal prior. The Bursar’s Office has to coordinate with the University Bookstore for voucher credit so please expect a two day process before voucher credits can be utilized.

The time frames for the all bookstore credit are listed below:
Summer- May 1- May 26
Fall- August 1- 25
Spring- January 2- January 19

Only the usage in the bookstore will be charged to your student account. These charges will reduce your credit balance due, reducing your expected refund amount.