Grievance Procedures

It is the intent of SSU to provide this grievance procedure in order that these serious concerns might be resolved completely and amicably. We, therefore fully intend that these internal remedies be exhausted prior to the filing of any legal action.

Students who feel that a decision by a Counseling Center staff member/staff designee or a Supervisor does not fully comply with State Licensure and university policies and procedures should follow the appropriate procedure as outlined below: 

Complaints by Students of Counseling Violations by Counseling Center Students should first meet with the Director of Counseling Services and attempt to resolve the problem informally. It is anticipated that most questions will be resolved in this way. Cases unresolved at the Director's level may be appealed to the Director of Student Development. The Director of Counseling Services will assist the student in making an appointment with and will forward materials relevant to the complaint to the Director of Student Development. The Director of Student Development will meet with the student in an attempt to resolve the compliant. If the student is not satisfied with the decision of the Director of Student Development, the student will be assisted in appealing to the Assistant Vice President for Student Affairs and will forward all relevant materials to Assistant Vice President for Student Affairs. The Assistant Vice President for Student Affairs will meet with the student and attempt to resolve the appeal. If the Assistant Vice President for Student Affairs and the student are not successful, the student will be referred to the Vice President of Student Affairs, then the President of the University and ultimately to the University System of Georgia Board of Regents.