Refunds

The refund process depends on what created the over payment giving the account a credit refund. Refunds can only be processed for actual disbursement payments made on student accounts. Until financial aid completes disbursement or an anticipated third-party payment is received, SSU cannot refund a student or parent. 

Savannah State University must adhere to federal regulations and return credit card refunds back to the credit card that made payment within the last six months, regardless of who made payment towards the student account. If multiple credit cards are used, the refunds are based on transaction amounts and dates. 

Savannah State University has partnered with Touchnet to manage student and parent refunds. Students and authorized users can establish e-Refund (direct deposit) profiles in their respective view of the student account. The e-Refund profile method is the fastest way for students and parents to receive their refund credit.

To establish an e-Refund profile follow the steps below:

• Log into PAWS.
• Click on the View/Pay Your Bill link.
• Click on the Refunds link in the top orange menu bar.
• Enroll in two-step verification. This is required by banking regulation to secure your banking information. 
• Add your payment profile information, including naming it something that you will remember. Some students use multiple accounts to make payment and receive refunds. This name is used only by you. 
• Click on the box to indicate you consent to have this account used as a refundable account.

For authorized user follow these steps:

• Log into the Authorized User account.
• Click on the Refunds link in the top orange menu bar.
• Enroll in two-step verification. This is required by banking regulation to secure your banking information. 
• Add your payment profile information, including naming it something that you will remember. Some parents use multiple accounts to make payment and receive refunds. This name is used only by you. 
• Click on the box to indicate you consent to have this account used as a refundable account.
  **Authorized users that are to receive a refund must be the parent that secured the Parent Plus Loan on the student account and who indicated on the loan application that the refund was to not go to the student. Loan application information (authorized user's name, email address, and authorization questions) must match for the e-Refund profile to be used. 

Any account that does not have an established e-Refund or if the authorized user profile does not match the Parent Plus Loan information (authorized user's name, email address, and authorization questions), credits will be disbursed via paper check and mailed to the address on file for the student or the address listed on the Parent Plus Loan application.

PeopleSoft Financials, SSU's financial system of record, is down for Fiscal Year End from June 30th - July 15th annually. No refunds can be processed during this downtime. Please plan accordingly. 

Refunds could take up to 14 days to process from the date of that financial aid disbursed as a payment. Please keep your account monitored for updates. Refunds processed via e-Refund will receive an automated email once processed. Refunds processed via mailed paper check will not have any tracking record for USPS. 

Refunds for Academic Withdrawals

Students officially withdrawing from the University after paying tuition and fees for the term may be issued a refund of the tuition and mandatory fees, provided the official withdrawal occurs no later than the last day of the official add/drop period for the term. Students officially withdrawing from all classes after the last day of the official add/drop period for the term will receive a refund based upon the following refund policy:

• The refund amount shall be based on a pro rata percentage determined by dividing the number of calendar days in the semester that the student completed by the total calendar days in the semester. The total of calendar days in a semester includes weekends but excludes scheduled breaks of five or more days and days that students were on an approved leave of absence. The unearned portion shall be refunded up to the time that the amount earned equals 60%. 
• Students who withdraw when the calculated percentage of completion is greater than 60% are not entitled to a refund of any portion of institutional charges.
• A refund of all nonresident fees, matriculation fees, and other mandatory fees shall be made in the event of the death of students at any time during the academic session.
• Post office box, laundry, meal plan, and student health insurance charges are non-refundable and non-proratable. Housing charges are subject to University Housing regulations. 

Students are responsible for withdrawing officially in accordance with University regulations, which are set out in the Student Catalog. Students receiving funds and financial aid monies will have their refunds restored to the following programs in this precise order: Federal Unsubsidized Direct Stafford Loan, Federal Subsidized Direct Stafford Loan, Federal PLUS Loan, Federal Pell Grant, Federal SEOG, Other Federal, State, Private, Institutional Aid and the Student.

No other refunds or reductions are allowed unless such reductions are necessitated by schedule changes initiated by the University. Students suspended or expelled for disciplinary reasons are not entitled to a refund of any deposits, tuition, or fees paid. Additionally, students who are asked to vacate their residence hall rooms as a result of disciplinary actions are not eligible for refunds, per University Housing and Auxiliary Services regulations.