Service Desk – Faculty/Staff
Welcome to the ITS Service Desk website. The ITS Service Desk is the first point of contact for IT applications and services at Savannah State University. We use FootPrints to track Service Desk requests and to route problems to the appropriate support groups when necessary. We strive to resolve all IT issues promptly.
Please submit all service requests via Service Desk System.
Services
FAQs
- How do I submit a Service Desk ticket?
- How do I view submitted Service Desk tickets?
- How can SSU employees request ITS Event Services (ITS Event Request)? SSU Employees Only
- How do I submit a VPN Service Request?
Contacting the Helpdesk:
To receive technical assistance from the Helpdesk:
- Call (912) 358-HELP (4357) / (912) 358-4315 Monday - Friday 8 a.m. to 5 p.m.
- Visit the Service Desk in Morgan Annex - Monday - Friday, 8 a.m. - 5 p.m.
- Faculty/Staff must submit a Service Desk Request via the web. Click here or email servicedesk@savannahstate.edu